secrets.html

“How to Avoid the 7 BIGGEST Mistakes People
Make When Hiring a Heating, Ventilation, Air
Conditioning Contractor.” (HVAC)

Mistake #1 – You hire a HVAC based only on price!

The old adage is really true, “You get what you pay for.” This is especially
true in the Heating and A/C business. If you want good A/C and heat work
you should decide to deal with them because of the overall value you
receive, NOT because they are the lowest priced.

Here’s why……
Value = Quality + Service + Price

It is impossible for any company in any industry to offer the cheapest price,
have the highest quality and provide the best service, all at the same time.

You can get high quality and super service, but you can’t get both and still get
the lowest price.

Just like any other business, you hire the best people and buy the highest
quality products – consequently, you have to charge more for your services.

Total Value is all three. Quality, Service, and Price!

The 3 most common problems YOU WILL have when you hire a HVAC
contractor who only offers the lowest price:

1)        The first problem is that dirt-cheap Heating and A/C companies don’t
usually stand behind their work if there is a mistake. Sure, other companies
might do your job for a little less money, but how will they treat you when
there is a mistake with your job?

To give the cheapest price, they usually have low-wage, inexperienced
employees that have not been adequately trained.

The end result is that you get what you pay for. And the little bit of money
you saved ends up costing you more in the long run! Believe me, this is a little
saying we tell our customers: “The good feeling of a cheap price is long gone
before the stench of poor quality is ever used up.”

2)        The second problem with a HVAC company who offers the lowest price
is that they tend to also offer the lowest quality. And, one of the best
investments you can make in your home if done properly.

Plainly said, “Shoddy or low quality HVAC because of cheap prices costs you
money.” No amount of savings is worth this. You’ve worked too hard and
spent too much money on your home. Why throw it away for the few pennies
you save?

3)        The third reason why hiring the cheapest HVAC is a problem is that
you might get charged extra for things other HVAC companies normally
include in their quotes in the first place. You’ll be charged extra for such
things as an incorrect diagnosis, every piece of duct board, and overtime due
to bad estimates. Cheap HVAC companies nickel and dime you to death.
What seemed like a good price actually ends up costing you more in the end.
This is just a tactic that some cheap HVAC companies use to get in the door.

To avoid buying on price alone, we suggest you choose two or three HVAC
companies and rank them in the order that is important to you such as
Quality first, Service second and Price last. AND ONCE YOU FIND A GOOD
ONE….. STICK WITH HIM!

Mistake #2 – You think all HVAC Companies Are the Same.

Every HVAC company is different. No two HVAC companies are really the
same. Every HVAC company has different equipment and different
employees who know how to do certain kinds of jobs well. Every company
has a different number of employees, each with different abilities.

HVAC is art and craftsmanship combined. Most people who hire HVAC
companies don’t truly understand that despite all the technological advances,
HVAC companies still use the same quality work habits as they did twenty
years ago.

Contrary to what a lot of people think, HVAC is not just installing a
condenser, changing filters, or adding freon. It takes craftsmanship to turn
out quality work. HVAC techs have to diagnose, measure and perform
complicated calculations before they can start a job.

Communication is the key to hiring the best HVAC for you!

·        Ask what type of work they do.
·        Ask what their average turnaround time is.
·        Ask if they work weekends.
·        Ask any other questions that are unique to your needs.

This will help you decide whether they are the best HVAC company for YOU!

After you ask your questions, it will become pretty obvious which company
you should use. The company that wants your business will prove to you that
they are the best HVAC company to do your work. Take your time to decide
which HVAC company you would like to use – but when you decide, you must
be loyal to them.

Mistake # 3 – You Always Have Three or More HVAC Companies
Competing With Each Other For Your Work.

You may think this is a good way to do business, and it is to some extent. But
here is why it usually isn’t a good way to deal with HVAC companies.

A good HVAC organization has enough loyal customers that they don’t have
to deal with price shoppers.

Once you find a good HVAC, you must be loyal to them. If you flip-flop from
one HVAC shop to another, a good shop won’t be too motivated to keep YOU
as a customer.

Price is important. But price should not be more important than good quality
and good service.

This is what people typically like to do. They try to get everyone fighting fore
the same piece of pie. This might be an OK short term strategy because you
saved a few bucks. But, when you need a favor, or super fast service – not
one of these companies will instantly bend over backwards to help you. (And
if you have been a price shopper in the past, they will probably charge you
more!)

Every HVAC company expects to bend over backwards for their loyal
customers now and again. He or she might have to work all night or on a
weekend, to do a super rush job or pull off a miracle. Provided the customer
is loyal, the HVAC company will do all they can to help meet your needs.

All good HVAC companies will be loyal to you if YOU are loyal to them.

Keep loyalty in mind when you hire your HVAC company.

Mistake # 4 – You Think Having the Right Tools is all a HVAC
Technician Needs to Do Your Job!

Many HVAC technicians’ own great tools, but that doesn’t mean they know
how to use them. You can have the “latest, greatest, technological wonder
gizmo” but, if you don’t know how to use it properly, you are better off not
even firing the darn thing up.

Compare this to using all of the complicated controls on your DVD

Studies show that half the people who own a DVD don’t even know how to set
the clock, let alone use it’s advanced features.
The same thing happens in the HVAC industry.

Many HVAC techs have tools that have a lot of bells and whistles, but if he’s
a technician who doesn’t know how to use the new features, you might as well
go to a company that has old tools.

Make sure the technician is trained by the factory or another competent
company. This ensures your work will get done right the first time, and ON
TIME!

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